FAQ’s

Your order will be posted on the same day if it is placed before 3PM (Monday-Friday). Any orders placed after 3PM, or on weekends, will be posted on the following working day.

We offer the following postage options:

UK

FREE – Royal Mail First Class Recorded – This will arrive in 1-2 working days from the date of dispatch (over 90% come next day).

£5 – Royal Mail Special Delivery – This is guaranteed to arrive before 1PM on the next working day from date of dispatch. We recommend this service for urgent parcels.

EU

£9 – International Tracked & Signed – This takes 5-10 working days, depending on your region.

Rest of world

£40 – Express Courier – The delivery times vary depending on your location and customs clearance, but usually arrive in 3-5 working days. Please note: parcels outside of the EU may be subject to import/customs duties on delivery. These are not our liability and we would advise contacting your local customs authority to confirm these before ordering.

If your item does not arrive within the stated time, please contact us.

While all the delivery services we use are very reliable, on rare occasions there may be delays outside of our control. If your item has not arrived on time, we will first contact the courier to open an enquiry. If the parcel is lost in transit, we will send a full refund or replacement phone (subject to availability) depending on which you would prefer. We would consider the item lost after the following time has elapsed from the date of dispatch:

UK – 10 working days.

International – 21 working days.

If you need to change your address after an order has been placed please contact us immediately.

We are unable to update a delivery address after an order has been placed. The order would need to be cancelled and refunded, and a new order placed with the updated address details.

The item will be safely packaged in a sturdy white box and wrapped with bubble wrap and fragile tape.

Yes, all of our deliveries are tracked and require a signature upon delivery.

In the rare event of you receiving a faulty item please contact us within 31 days of receipt of the item and we will advise our returns procedure so that you can return the item for your choice of a full refund, repair or replacement phone.

In the rare event of you receiving a faulty item please contact us within 31 days of receipt of the item and we will advise our returns procedure so that you can return the item for your choice of a full refund, repair or replacement phone.

Please contact us within 31 days of placing your order if you change your mind about an order you have placed and would like to cancel.

If the item has not been shipped, we will be able to cancel and refund immediately.

If your item has already been shipped, you can return it to us for a full refund.

We aim to issue a refund or replacement for all returns within 24-48 hours of receiving them (excluding weekends).

All of our phones are covered by our 6 month warranty and 31 day no quibble refund policy. You can return any item within 31 days for a full refund. Or any faulty item within 6 months for repair/replacement.

The warranty covers any fault which occurs with the phone within the warranty period which has not been caused by user misuse, accidental damage, water damage, or excessive wear and tear. We do not provide warranty on products which have been repaired, modified, or opened by a 3rd party after sale.

For detailed information please see our terms of sale.

The phones we have on sale are not brand new. They are pre-owned phones refurbished by our approved suppliers.

You can verify this information with the online police approved database www.checkmend.com
Every phone has a unique identifier called an IMEI number. You can find this number either written on the phone/SIM tray or by dialling *#06# on the phone. This number can be entered into the CheckMend database and they will provide a comprehensive report based on police information which provides a number of checks including:

– Reported stolen to police
– Blocked by network
– Has had multiple registered owners
– Has been reported lost
– Has been previously recycled
– Subject to an insurance claim
– Has outstanding finance

All of our phones are checked on CheckMend before being sold to ensure none of the above apply.

All of our phones are fully working and will be graded based on their cosmetic condition. You can find our full grading details here.

All of our phones are unlocked meaning they can be used with any SIM card, anywhere in the world.

No, our phones can be used with any SIM. You can use a pay monthly SIM or a SIM card from an existing contract. You can also use a pay as you go SIM. We can supply a free SIM card with your order on any of the major UK networks if you do not already have one. Please leave a note during checkout if you require a free SIM.

Yes, our phones will work anywhere in the world.

The phone will come in a plain white box and does not include the charger or accessories. All the phones use chargers which are common within most households or can be purchased cheaply online/most local supermarkets if you do not have one already. Please contact us if you are unsure which charger your phone uses.

Next Day Mobiles is a well established, trusted company and we have been selling mobile phones online for over 15 years. Our reviews speak for themselves and we currently have over 17,000 positive reviews on our eBay store, with over 99.9% customer satisfaction.

With the massive increase in the price of brand new phones, and the abundance of affordable pay monthly and pay as you go SIM only plans. Buying a refurbished phone is the most affordable way to own a smartphone in this day and age. On top of this you are also helping the environment by choosing a refurbished phone.

Every year millions of phones are sent to landfill. Mobile phones contain a significant amount of harmful chemicals including lithium, arsenic, cadmium, copper, lead, mercury and zinc. These harmful chemicals leak out into the ground water and contaminate soil and surrounding eco-systems in landfill sites. There is also a significant amount of carbon emitted during the mass-production of brand new mobiles.

We are committed to ensuring 0% of our mobiles or gadgets are sent to landfill. All of our phones are pre-owned and any parts we replace are recycled. All of our used batteries are recycled with a certified recycler to ensure that they do not end up on landfills and are reused. We even recycle broken screens, sending them to a company who replaces the glass whilst reusing the other components.

We deal with most of the major distributors in Europe. Our suppliers all operate buyback schemes for the major networks and mobile phone companies. The customers of these companies trade their mobiles into them, and our suppliers then put the phones through a rigorous testing and refurbishment process before selling them on to us.

We are a UK company based in South Wales. We offer worldwide shipping.

If you have any other questions, please do not hesitate to contact us.