FREQUENTLY ASKED QUESTIONS

Will the phone work with my SIM?

Yes it will. All of our phones are factory unlocked meaning they will work on any network, anywhere in the world.

How do I know the phone isn’t stolen or blocked?

All the phones come from one of the largest and most trusted suppliers in the mobile phone industry. If you have any doubt please contact us and we will provide the IMEI number of any of the phones we have in stock which you can then verify with CheckMend to prove it has never been lost, stolen or blocked.

When will my phone be dispatched?

Any orders placed before 3PM will be sent the same day (Monday-Friday).

When will my phone arrive?

Phones sent using First Class Signed For post should arrive within 1-2 days (usually next day). Special Delivery is guaranteed to arrive the next day and is an additional £5. International postage takes 3-10 days, depending on the region.

What should I do if I have a problem with my phone?

Please contact us on [email protected] if you have any issues at all.  We will respond in less than 24 hours.

Does the phone come with a warranty?

Yes, all phones include a 31 day warranty so if there are any faults within this time-frame you can return the phone for a full refund or replacement.

Why don’t you post pictures of the actual item?

Due to the number of phones we have in stock there is not enough time in the day for us to photograph each one individually. We do our best to provide clear descriptions of the condition of the item. If you do require an actual picture please contact us.

Do the phones include the original box and accessories?

No they don’t. Only the handset and battery is included unless otherwise stated.

What will happen if my phone is lost in transit? 

In the very unlikely event that your phone is lost in transit you will always be refunded in full. The phone would be considered lost after 10 working days from the date of dispatch for UK orders, or 21 working days for international orders.

How do I know you are a genuine company?

We have been trusted mobile phone suppliers since 2005 with great feedback. Don’t believe us? Click here to see our feedback on eBay.