Will the phone work with my SIM?
Yes it will. All of our phones are factory unlocked meaning they will work on any network, anywhere in the world
How do I know the phone isn't stolen or blocked?
All the phones come from one of the largest and most trusted suppliers in the mobile phone industry. If you have any doubt please contact us and we will provide the IMEI number of any of the phones we have in stock which you can then verify with CheckMend to prove it has never been lost, stolen or blocked.
When will my phone be dispatched?
Any orders placed before 3PM will be sent the same day (Monday-Friday).
When will my phone arrive?
What should I do if I have a problem with my phone?
Does the phone come with a warranty?
Yes, all phones include a 31 day warranty so if there are any faults within this time-frame you can return the phone for a full refund or replacement.
Why don't you post pictures of the actual item?
Due to the number of phones we have in stock there is not enough time in the day for us to photograph each one individually. We do our best to provide clear descriptions of the condition of the item. If you do require an actual picture please contact us.
Do the phones include the original box and accessories?
What will happen if my phone is lost in transit?
In the very unlikely event that your phone is lost in transit you will always be refunded in full. The phone would be considered lost after 10 working days from the date of dispatch for UK orders, or 21 working days for international orders.